Frequently Asked Questions

Q.    Are your dresses used?

A.    Absolutely not, all of our dresses are guaranteed to be brand new, made to order.

Q.    Does Wedding Dress Depot accept returns?

A.    Yes we will accept returns for Bridal Gowns. You must follow our instructions carefully.  There will be a 10% restocking charge, minimum $30.00, for all returns. The purchase amount will be either be refunded to the credit card used for payment, or by check sent via the US Post Office (Refund options will be at our discretion.) Your return will be processed within 5 business days of our receipt of the gown.

· You must contact Wedding Dress Depot within 3 calendar days of the delivery of your Bridal Gown if you wish to return it.  We will then assign your a Return Merchandise Authorization or RMA.  You MUST have a RMA number to return the gown. Please write the authorization number on the outside of the box.

· You will be responsible for the cost of return shipping of the discount wedding gown to Wedding Dress Depot and we suggest shipping the gown insured with a tracking number as we will not be responsible for gowns lost in transit.

· Wedding Dress Depot MUST receive the gown within 6 business days of issuing the Return Merchandise Authorization number.

· All gowns need to be in their original packaging and must be in brand new, unworn condition. We do not accept for return any gown that is altered in any way or is with stains, such as:  dirt, make-up, cigarette odor, perfume etc. All discount wedding dresses must pass our inspection to qualify for return.

· Any gown that does not meet the above criteria will be shipped back to the customer at their expense.

· ALL SHIPPING COSTS ARE NON-REFUNDABLE FOR CUSTOMERS WHO HAVE PAID FOR ADDITIONAL SHIPPING.

· RUSH CHARGES ARE NON-REFUNDABLE.

*Please note that any return which does not follow our procedures above in a timely manner, will not qualify for a return.
*Please note that if you are exchanging your gown for another size, color or style you must allow another 4 - 6 weeks for production and shipment of the new gown.
*Clearance gowns are not available for return.

*BRIDESMAID DRESSES AND FLOWER GIRL DRESSES ARE FINAL SALES AND CANNOT BE RETURNED OR EXCHANGED.

Q.    Are your dresses old styles? 

A.    Our dresses are all current styles, in production right now.

Q.    Do I have to have a Paypal account to order from your site?   

A.    Credit card payments are processed through Paypal, however you are not required to have a Paypal account in order to pay with your Visa, Mastercard, American Express, or Discover Card.

Q.    The gown I'm looking at is pictured with a train.  Is the train included in the price?

A.    With the exception of item GV201003, trains are not included in the price of the gown.  Trains must be ordered separately.

Q.    How do I add a train to my gown?

A.    Simply go to our trains page, select the size you would prefer and add to cart.  If there is only one wedding gown in your cart the train will be added to that gown.  If you have more than one wedding gown in your cart, please let us know which item number to add the train to in the "comments" section of checkout.   

Q.    Do you offer shipping insurance?

A.    Yes.  Shipping insurance is available but not included in the standard shipping price.  Please e-mail us with your shipping address for a quote.

Q.    How long does it take for my gown to arrive?

A.    Gowns will generally arrive to you within 3 to 4 weeks (sometimes sooner) depending on how busy the manufacturer is.  Please allow 4 to 6 weeks for delivery to be safe.